Privacy Policy

Effective Date: August 2025

Gen5 Fertility (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains what information we collect, how we use it, how we safeguard it, and the rights you have regarding your data. By using this website or submitting information to us, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information You Provide:
• Name
• Email address
• Mailing address
• Phone number
• Information provided through forms (e.g., inquiries, applications, or SMS consent)

Demographic Information (optional or anonymous):

• ZIP code
• Age
• Gender
• Preferences, interests, and favorites

2. How We Use Your Information

We use the information we collect to:

• Provide the services you request
• Respond to inquiries and customer support needs
• Send appointment reminders, follow-ups, and billing notifications
• Deliver surveys and collect feedback to improve our services
• Communicate relevant updates, promotions, or offers (if you have consented)
• Maintain and improve the functionality of our website

3. SMS Communications

If you provide your phone number and consent to receive SMS messages, we may use it for:

• Appointment reminders
• Follow-up communications
• Billing inquiries
• Promotions or offers (if applicable)
• Message Frequency: Message frequency may vary depending on your interaction with us (e.g., up to 2 messages per week).

Opt-Out Instructions: You can opt out of SMS communications at any time by replying “STOP” to a message or contacting us directly. For help, reply “HELP” or visit our [Contact Page].

Standard Disclosures:

Message and data rates may apply depending on your carrier.

We will never disclose personal information such as phone numbers and SMS consent with any third parties for marketing purposes.

4. Information Sharing and Disclosure

We do not sell, rent, or lease your personal information to third parties.

We may provide your information only with:

Trusted service providers who assist in website operations, email delivery, or customer support, and who are bound by confidentiality obligations.

Legal authorities if required by law or to protect our rights, safety, or property.

Important:

We will never disclose any personal information such as phone numbers and SMS consent with any third parties for marketing purposes.

5. Use of Cookies

Our website uses cookies to enhance your browsing experience. Cookies allow us to personalize content and improve site performance. You can disable cookies in your browser settings, but some features of the site may not function properly without them.

6. Data Security

We take appropriate administrative, technical, and physical safeguards to protect your information against unauthorized access, use, or disclosure. This includes:

• Securing servers in a controlled environment
• Using encryption methods such as SSL for data transmission
• Limiting access to personal information to authorized staff only

7. Your Rights

You have the right to:

• Access, update, or correct your personal information
• Withdraw SMS or email communication consent at any time
• Request deletion of your personal data, subject to legal obligations
• To exercise these rights, please contact us using the details below.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in practices or legal requirements. Updates will be posted on this page with a revised effective date.

9. Contact Information

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Gen5 Fertility

Phone: at 858-585-4766

Address: 3420 Carmel Mountain Rd, Ste 200, San Diego, CA 92121.